How do I request for a transfer of ownership?
On your Self Care dashboard, click Settings > Manage Plan > Transfer Ownership. Fill in the form and submit your request.
How long does it take for the transfer of ownership to be completed?
The request will be completed 14 calendar days from the submission date. The new owner will be responsible for bill payment from this date onwards.
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Will my nominee be required to make any advance payment?
If your nominee is not a Malaysian citizen or permanent resident, they will be required to pay the foreigner deposit of RM500. This amount will be charged upfront.
I’ve paid the foreigner deposit previously. Can I transfer it to my nominee?
No, as the deposit that you have paid will be refunded to you via bank transfer.
What can I do if my nominee is staying at a different location?
The nominee can request to relocate the service via Self Care after the transfer of ownership is completed. Just click Settings > Manage Plan > Relocate Service to submit a request.
