How to Make a Request?
To begin, a relocation request must be completed at selfcare.time.com.
Availability of my Coverage
Outdoor relocation is contingent on coverage availability. You may also verify this through our Self-Care site.
Type of Relocation
INDOOR RELOCATION – Device relocation within the same house/unit.
OUTDOOR RELOCATION – Service relocation to another unit/floor/or building.
INDOOR RELOCATION – RM80 will be added to your next bill.
OUTDOOR RELOCATION – RM120 will be added to your next bill.
If more cabling is required, additional fees may apply.
Bring Your Device
Please also bring the Optical Network Unit (ONU), router, and DECT phone (if applicable) to your new location.
STEP 1: LOG IN TO http://selfcare.time.com.my
STEP 2: CLICK ON THE GEAR ICON > MANAGE PLAN
STEP 3: CLICK ON RELOCATE SERVICE AND FOLLOW ON-THE-SCREEN INSTRUCTIONS
STEP 4: CHOOSE THE RELOCATION TYPE
STEP 5: CHECK THE COVERAGE
STEP 6: ENTER THE ADDRESS & CLICK NEXT
If you need additional information, please leave a note below or phone us at 0172663666. If you believe this post is useful, please share it with your friends. Thank you for your time.